FUDMA International Journal of Library Science and Information Management

Federal University Dutsinma
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Availability and Utilization of Information and Communication Technology Facilities for Service Delivery by Librarians in Academic Libraries in Adamawa State, Nigeria

DOI: .6a0ec8a64f151
Pages: 69-80 Volume: Vol. 4 | Issue: No. 1 Published: July 21, 2024

Abstract

The research investigated the availability and utilization of Information and Communication Technology (ICT) facilities for service delivery by librarians in academic libraries in Adamawa State, Nigeria. The study was guided by two objectives and two research questions: The kinds of ICT facilities available in academic libraries in Adamawa State and the types of service delivery in academic libraries in Adamawa State, Nigeria. A survey research design was adopted for the study. The population comprised 116 library staff from three selected academic libraries in Adamawa State. Out of these, 104 questionnaires were completed, returned, and found usable, resulting in an 89.7% response rate, while 12 questionnaires were invalid, representing a 10.3% non-response rate. The instruments used for data collection were a questionnaire and a checklist. Data were analyzed using availability (A), non-availability (NA), and descriptive statistics such as frequency counts and percentage scores. The findings revealed that various ICT facilities are available in academic libraries in Adamawa State for service delivery, including email, internet websites, CD-ROMs, e-journals, e-books, computers, free library online access, Wi-Fi connectivity for personal devices, audio-visual equipment, and printing, scanning, and photocopying services. The study indicated a high level of availability for all these services. However, it recommended that library management should provide ICT resources that are currently lacking, such as an online public access catalog (OPAC), e-dissertations, e-theses, e-newspapers, e-encyclopedias, and e-dictionaries. Additionally, there should be a greater emphasis on training and retraining of staff, particularly in reference services, circulation, interlibrary loans, and user education, to enhance effective service delivery.

Keywords: ICT, Competence, Utilization, Librarians and Academic Libraries
How to Cite:
Fadimatu Sa’ad Laido et al. (2024). Availability and Utilization of Information and Communication Technology Facilities for Service Delivery by Librarians in Academic Libraries in Adamawa State, Nigeria. FUDMA International Journal of Library Science and Information Management (FIJLSIM), Vol. 4(No. 1), 69-80. https://doi.org/.6a0ec8a64f151
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